Paddle's Refund Policy
Plus is sold by our reseller Paddle.com, the Merchant of Record for all How many sleeps until... purchases, so refunds are paid by Paddle and follow Paddle's refund policy. It sets out when you can get a refund, which depends on where you live, and how long you have to ask.
How to Request a Refund
Refunds are paid back to the card or account you paid with. To ask for one:
- reply to the receipt email Paddle sent you, or
- find your order at paddle.net and choose "Request refund".
If you get stuck, contact us and we'll help.
After a Refund
A full refund of your latest payment ends Plus, so you won't be charged again, and your account drops back to free. Your countdowns stay exactly as they are, including any photos you uploaded. A partial refund leaves Plus on. Disputing a payment with your bank ends Plus in the same way.
Cancelling Plus
You can cancel at any time from Account → Billing. You keep Plus until the end of the period you've paid for, and you won't be charged again. Cancelling on its own doesn't refund the current period. Paddle's refund policy says whether that payment can be refunded.
Your Legal Rights
This policy is in addition to your statutory rights as a consumer, which it doesn't affect.
Contact Information
If you have any questions about refunds, please contact us.